TERMS AND CONDITIONS
- This offer is made by Royal Canin Australia Pty Ltd (NZBN 9429031867399) of Building 14, 666 Great South Road, Ellerslie, Auckland, New Zealand 1051 (Royal Canin).
Eligibility
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This offer is available to New Zealand residents who are aged 18 years and over and who:
- have received a Puppy or Kitten Pack from their pet's Breeder with a unique code; and
- are not a member of the Australian or New Zealand Royal Canin Breeders Club,
Gift -
The gift available under this offer (the Gift) is comprised of:
- one free bag of Royal Canin Junior, Puppy, Babycat, Kitten or Growth product (min. weight 1.5kg, max weight 4kg) (Free Bag);
- one free Royal Canin feeding bowl (Bowl); and
- up to 2 x 40% off Royal Canin products vouchers (Vouchers).
- The Free Bag type will be automatically allocated based on the pet's details entered at the time of registration and may not be changed after registration.
- Each Voucher is valid for 40% off one full priced Eligible Product from a Participating Retailer. Discount will be applied to the Eligible Product with the lowest value.
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Included products are as follows (all bag sizes):
- Canine Dry: Boxer Puppy, Bulldog Puppy, Chihuahua Puppy, French Bulldog Puppy, German Shepherd Puppy, Golden Retriever Puppy, Labrador Puppy, Miniature Schnauzer Puppy, Poodle Puppy, Pug Puppy, Rottweiler Puppy, Shih Tzu Puppy, Mini Puppy, Medium Puppy, Maxi Puppy, Giant Puppy, Giant Junior, Mini starter, Medium starter, Maxi starter;
- Canine Wet: Mini Puppy, Medium Puppy, Maxi Puppy, Starter;
- Feline Dry: Maine Coon Kitten, Persian Kitten, Mother & Babycat, Kitten; and
- Feline Wet: Mother & Babycat, Kitten,
- Vouchers are valid for use at participating retail stores and online retailers in New Zealand only (Animates and Pet Direct) (Participating Retailers). Valid only at point of purchase. Not valid with any other offer and not redeemable for cash. Subject to any terms and conditions of the Participating Retailers. While stocks last.
Gift redemption
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To claim the Gift you must:
- use a compatible browser to visit https://www.promos.royalcanin.co.nz/mypuppy or https://www.promos.royalcanin.co.nz/mykitten;
- either log in to your Healthy Pets Club account at the link, or sign up to create a Healthy Pets Club account; and
- follow the directions to register your new pet and provide the requested details, including your valid email and postal address, the Breeder's unique code and Puppy/Kitten pack serial number.
- Submitting a Claim constitutes acceptance of these terms and conditions (Terms and Conditions).
- You may only register each pet once in your Healthy Pets Club account and may only claim the Offer a maximum of twice per household in a 24-month period.
- A Valid Claimant whose claim is accepted will be sent an email that confirms the acceptance of their claim and postage/tracking details for the Free Bag and Bowl to the postal address associated with their Healthy Pets Club account.
- Royal Canin will only deliver to physical addresses in New Zealand. Title and risk in the Free Bag and Bowl transfers from Royal Canin to the Valid Claimant on delivery. All deliveries are made Signature not required (Authority to Leave). Once the Free Bag and Bowl has been delivered they will be held at the Eligible Claimant's own risk and Royal Canin will not be liable for their loss or destruction.
- Shortly after submitting a Claim, Valid Claimants will receive an email containing Voucher 1 to the email address associated with their Healthy Pets Club account. Voucher 1 expires 4 months from the date of issue.
- The second 40% off Voucher will automatically be sent to your email address 3 weeks after the issue of Voucher 1. Voucher 2 expires 6 months from the date of issue.
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Voucher 2 can only be provided if the Eligible Claimant is subscribed to receive marketing communications from Royal Canin. If an Eligible Claimant unsubscribes from Royal Canin communications, Royal Canin is not able to provide Voucher 2.
Liability
- Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights that consumers may have under any statute including the Consumer Guarantees Act 1993 (NZ)
- Except for any conditions, warranties and representations expressly stated in these Terms and Conditions, to the extent permitted by law Royal Canin excludes all conditions, warranties and representations in connection with any Gift.
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Subject to paragraphs 16 and 17, Royal Canin and the agencies and companies associated with this offer are not liable (including in negligence) for:
- any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions), illness or death suffered in connection with this offer or any Gift, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law); or
- without limiting paragraph 18(a), any loss of, damage to or delay in delivery of any Gift.
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This offer is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and X (formerly Twitter). You provide your information to Royal Canin and not to any social media platform. You completely release any relevant social media platforms from any and all liability.
Privacy
- Royal Canin collects your personal information via the claim form when you submit your Claim for the purpose of conducting and administering this offer and for the provision of marketing materials. Your personal information will be stored on Royal Canin’s database and used for future marketing purposes, including contacting you electronically. Royal Canin may also use the personal information you provide for consumer care and research purposes and for other purposes as described in its privacy policy (see https://www.mars.com/privacy).
- Royal Canin may disclose your personal information to its family of companies and to their vendors or service providers for the purposes of facilitating this offer, who may also contact you including to verify delivery details and provide you with delivery tracking information. These companies may be based overseas, including in France or Singapore. If you do not provide your personal information as requested, including consenting to receive marketing materials from Royal Canin, you may be ineligible to claim this offer./li>
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Royal Canin's privacy policy (see https://www.mars.com/privacy) contains information about:
- how you may seek to access your personal information that is held by Royal Canin and seek correction of such information; and
- how you may complain about a breach of the Australian or New Zealand Privacy Principles, or a registered privacy code that binds Royal Canin, and how Royal Canin will deal with such a complaint.
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You may change your privacy preferences or opt-out of receiving future marketing materials at any time by using the unsubscribe link in emails from Royal Canin. If you need to contact Royal Canin, or have any questions, please use the online contact form, available at https://www.royalcanin.com/nz/contact-us or email [email protected] or our pet health nutrition team [email protected] or call 0800 420 016.
General
- You are responsible for your own costs associated with participating in this offer. If you participate using multiple email addresses, phone numbers or names, you may be disqualified.
- Royal Canin may, at any time, require you to produce documentation to establish to Royal Canin's satisfaction your eligibility to participate in this offer (for example, documentation establishing your identity, age and place of residence). Failure by Royal Canin to enforce any of its rights at any stage does not waive those rights.
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Royal Canin may exclude or suspend you from this offer or from receiving benefits under this offer if you:
- breach these Terms and Conditions;
- engage in any conduct that may jeopardise the fair and proper conduct of the offer;
- act in a disruptive, annoying, threatening, abusive or harassing manner;
- do anything that may diminish the good name or reputation of Royal Canin or any of its brands, products, related entities or contractors;
- breach any law in connection with this offer; or
- behave in a way that is otherwise inappropriate in the opinion of Royal Canin.
- Royal Canin is not liable if this offer cannot run as planned for any reason beyond Royal Canin's reasonable control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure. Where it is reasonably practical for it to do so, Royal Canin will notify you of any such delay or failure.
- Gifts cannot be transferred or exchanged, nor redeemed for cash.
- Royal Canin is not responsible for any tax implications arising from you participating in this offer. You should seek independent financial advice. If for GST purposes this offer results in any supply being made for non-monetary consideration, you must follow the New Zealand Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
- Royal Canin may amend these Terms and Conditions from time to time, provided that the amendments do not cause unreasonable financial or other detriment to consumers. The amended Terms and Conditions will apply from the time they are posted on the Royal Canin website or otherwise notified to consumers, or such later time as is stated in the amended Terms and Conditions.
- Royal Canin may terminate this offer by notifying consumers on the Royal Canin website or otherwise, provided that Royal Canin provides sufficient notice so that the termination does not cause unreasonable financial or other detriment to consumers.