Enrolment requirements
- Abide by kennel and breeding standards as defined by your governing body, and in accordance with any state, federal, council or country laws, especially in relation to animal welfare
- Abide by the Mars Animal Welfare Policy
- Have a minimum of two dogs one of which must be a breeding female
- Hold current or financial membership and a registered breeding prefix with an approved breeding registry organisation or a New Zealand Federation of Sled Dog Sports (NZFSS) affiliated club.
- Exclusively feed and actively recommend Eukanuba®
- Distribute Eukanuba® Puppy Packs to each new pet owner
Professional Club Terms & Conditions
- Royal Canin reserve the right to decline, suspend or terminate membership at any time.
- Your Membership number and webshop ordering are for your own private use only and log in details for your account are not to be passed on to others, bags must not be resold to any third party. The alternate delivery address option on the webshop is only to be used to supply products in circumstances where you still hold ownership or co-ownership of that animal with the registry body and are providing food for that animal. Proof of ownership or co-ownership may be requested by Royal Canin.
Puppy & Kitten Packs
- Puppy packs are available for litters raised on EUKANUBA™ food ordered from the EUKANUBA™ Professional Club Webshop.
- If the Breeder has not ordered puppy food from the EUKANUBA™ Professional Club Webshop in the past 6 months packs may be removed from an order.
- Packs will only be sent out with a paid order.
- A maximum of 12 packs can be claimed per litter and a maximum of 3 litters can be registered per order.
- Any litter registration details provided must be genuine and the amount of puppy or kittens in a litter must be correct.
- If litter details entered are found to be incorrect, we reserve the right to terminate your Professional Club Membership.
New Member Offer
- New members to the Professional Club are eligible for a free 3kg bag of Puppy Food, choice of Small, Medium or Large Breed, and a free 3kg bag of Premium Performance Sport on approval of their Professional Club membership application
- Offer open to new members only
Professional Referral Program
- Professional Club Members who refers a qualifying Professional to the Eukanuba™ Professional Club is eligible for up to 9kgs of free Eukanuba™ product of their choice when the new member places their first order within 3 months of joining the Club.
- The new member must meet the enrolment requirements listed above and be accepted into the Professional Club
- The qualifying first purchase must be made through the Eukanuba™ Webshop only
Webshop Volume Discount
- Only available to Royal Canin Professional Club members at the Webshop.
- Webshop Volume Discount is ongoing and Royal Canin reserves the right to terminate at any time.
- Volume Discount is subject to product availability.
- Volume discount is calculated on all available items at the Webshop, excluding Puppy Packs.
- Volume discount is available in conjunction with other promotional discounts.
- Where applicable the volume discount is calculated on the item price after a promotional discount has been applied.
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Volume discount levels are:
- Save 5% when you order 100kg – 199kg
- Save 10% when you order 200kg and above
Webshop Terms and Conditions
1. The contract between us
1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price & Product Expiry
2.1 The prices payable for goods that you order are as set out in our website.
2.2 Product is considered saleable by Royal Canin until it reaches 120 days before the expiry date listed on the bag.
3. Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing.
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 To make good any shortage or non-delivery;
6.2.2 To replace any goods that are damaged or defective; or
6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from to time.
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10.Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11. Governing law
The contract between us shall be governed by and interpreted in accordance with Australian or New Zealand Common law and the Australian courts or New Zealand courts shall have jurisdiction to resolve any disputes between us.
12. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
